We discourse cash
What form of refund can I get?
Once the product has been evaluated and it’s eligible for return, we will issue the refund back to the original mode of payment or as a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.
Not Eligibile For Return
- If Item or original packaging. has been damaged.
- If Item has been retuned after 7 days.
- If item belongs to the List of Non-Returnable Items.
- Defective products which are not covered under the manufacturer’s warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
- Fragile items, hygiene related items.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Should you decide that you do not want a replacement and the return request was received within 2 calendar days from the date of receipt, we can issue a store credit valid for 6 months from the issue date. Alternatively, we can process a refund to your PayPal or credit card account. If you paid COD (Cash on Delivery), you will be given a refund in the form of store credit. Kindly note that we are unable to process a cash refund.
If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.
Returns & Replacements
Q. I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return the item in the same condition as you received it with the original box and/or packaging intact within two calendar day. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund or replacement depending on the product under discussion.
Q. I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will replace it with the correct item within 2-3 working days free of cost.
Q. I have changed my mind; can I return what I have bought?
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied, provided it is not a customized or made to order item. If you wish to return the item after receiving it, you have up to 2 day to return them, keeping the below rules in mind:
- The item is not on the Non-Returnables list.
- You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
- Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
Q. How long does it take to collect & replace/refund the returned items?
Typically, our representative will contact you within 3-5 days from the day you requested a return request. However, it might sometimes take up to two weeks for our representative to collect & replace the item or refund.
The other possibility is also to visit our Retail Showroom and hand over the item to be returned to one of our customer service representatives against the original invoice of purchase.
Q. I paid through Cash on Delivery, how will I receive a refund for my item?
If you have paid through Cash on Delivery (COD), the money would be refunded in the form of Credit Note and will be credited to your account balance. From your account balance, you can either easily make new purchase.
Q. Can I Replace or Exchange an item rather than a refund?
Yes, we offer replacement or exchange of an item provided it is not in Non-Returnables list and not opened/used. Replace / exchange are possible provided a written request is made within 2 calendar days from date of purchase. You have to pay the differential price and shipping fee as applicable.
Q. I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it.
Q. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
Q. Can I return an item through my courier company or personally drop it anywhere?
Yes, you can return the items through your courier or by visiting personally at our Retail Showroom .
Q. Who pays for the shipping charges when I return an item?
Please refer to Delivery Charge Policy.
Your order will be received within estimated TATs mentioned. Please see Shipping & Delivery section for more information.
If you would like to cancel an order, please let us know as soon as possible so we can stop processing by giving us a call at +971 4 3342307.