Charges

  • Shipping charges are 10% of the cart value subject to minimum of AED 50 for delivery in Dubai and 15% of the cart value subject to minimum of AED 150 for delivery in Abu Dhabi.
  • Cash on Delivery charge is AED 20 per delivery.
  • Delivery other than Dubai & Abu Dhabi will be charged on case to case basis.
  • Return pick up charge is 10% of product value subject to minimum of AED 50 for Dubai and 15% of product value subject to minimum of AED 150 in case of Abu Dhabi.

TAT

  • Delivery in Dubai & Abu Dhabi will be made within 2-3 working days.
  • Delivery in other parts of UAE (Other than Dubai & Abu Dhabi) will be made within 4-5 working days.
  • Delivery other than UAE will be made on case to case basis.

Return policy

We want our mommies to love what they buy and buy what they love. But a change of heart or mind is something we all have on occasion, and size does matter when it comes to clothing items! So, you can return or exchange any item to us within 7 days of receiving your original order for FREE in the UAE* Please note that sale items and personalized items are excluded from this policy and cannot be returned unless faulty or damaged.

However Certain items which are shipped In from our Overseas partner Will not be eligible for return and the sale of these items will be final. (This will mention on each product page for your kind reference)

How quickly can I return an item?

We will accept item(s) for exchange or refund provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within 7 days of purchase. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer. Please fill out our  “Return form” and send us pictures of the item.

What form of refund can I get?

Once the product has been evaluated and it’s eligible for return, we will issue the refund back to the original mode of payment or as a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.

Not Eligibile For Return

  • If Item or original packaging. has been damaged.
  • If Item has been retuned after 7 days.
  • If item belongs to the List of Non-Returnable Items.
  • Defective products which are not covered under the manufacturer’s warranty.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
  • Fragile items, hygiene related items.

 Mandatory note: Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

What if I receive an item with manufacturing defect?

If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact our Customer Care Team within 7 calendar days from the date of receipt at  support@dubaikidi.com or call +971 4 2616073 so we can start investigating the problem. Please send us pictures or video of the item showing the fault or damaged part.

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.
If it’s already more than 7 calendar days from the date of delivery, we will repair the item.

Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we can issue a store credit valid for 6 months from the issue date. Alternatively, we can process a refund to your PayPal or credit card account. If you paid COD (Cash on Delivery), you will be given a refund in the form of Baby store baby shop store credit. Kindly note that we are unable to process a cash refund.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.

Free returns UAE – how?

Email sparkleshine3@gmail.com and drop the items to us at our Showroom at Karama – Dubai. Upon inspection and confirmation of the item being in perfect sellable condition, we will refund the amount to you via credit card, online store credit (via a voucher code) or cash

Do I have to pay for shipping?

Unopened items (original condition and packaging) reported within 7 calendar days from the date of delivery

  • Total value less than AED200:
  • Collection – Free of charge
  • Total value more than AED200:
  • Collection – AED20

Items with manufacturing defect reported within 2 calendar days from the date of delivery

  • Collection – Free of charge
  • Delivery of replacement – Free of charge

Items with manufacturing defect reported after 2 calendar days from the date of delivery

  • Collection – AED20
  • Delivery – AED20

Items under warranty that needs check-up and repair due to manufacturing defect, more than 2 calendar days from the date of delivery

  • Collection – AED20
  • Delivery – AED20

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.

Refunds to credit card usually takes 7-10 working days from when we have received and evaluated the product.

 

What delivery destinations does the return policy apply to?

Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.

Returns from outside the UAE

Please note that we cannot offer free returns for products from outside the UAE currently. Please follow these steps for returns:

1. Contact us sparkleshine3@gmail.com, our team will discuss to access whether your items are eligible for return. If agreed we will organize a courier to collect the items.
2. When we receive the goods at our office in the UAE, after inspection and confirmation of them being in perfect saleable condition, we will issue an online store credit to you (via a voucher code), LESS any cost in shipping and customs for the item to be returned.

Gift Exchange

1. Gifts can be exchanged within 2 days of purchase (no cash refund) for other items to the same current value when the goods are exchanged; or towards a higher priced item with any additional amount to be payable. In your package you will have received a ‘Gift Receipt’, please contact us at sparkleshine3@gmail.com and follow the ‘UAE free returns’ process above.

2. Exceptions: For sanitary reasons, we cannot accept the return of any breastfeeding products unless faulty. Other items we are unable to return include:

Products we can’t refund or replace:

  • Books.
  • Diapers.
  • Baby wipes.
  • Food Items.
  • Potty training items.
  • Undergarments.
  • Nursing Pads.
  • Clothing/footwear items without the original packaging and tags.
  • Personalized items.
  • Products with extended delivery time.
  • Items on sale.
  • Toys
  • Ride on / Bicycle
  • Electronic items where the original seal is broken.
  • Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn).
  • Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period.
  • Items that have been assembled, used, altered or installed, unless defective.
  • Items that were sealed and require their hygienic levels to be intact from the manufacturer.

Further exceptions are mentioned along with the product description.

Boxed Items

Items presented in a branded box must be returned unmarked in their original, undamaged packaging as this is considered part of the product and considered unfit for resale if the packaging is damaged. Please note that items returned without their box or in a damaged box may not be accepted.

Swimwear Or Undergarments

For the purposes of hygiene reasons, underwear and swimwear must be tried on over underclothing, ensuring that the protective hygiene strip remains in place and intact.

Faulty Goods

1.We take pride in the brands and products we stock and have tried and tested all of them before they make it onto our site. However, mistakes happen in manufacturing and we never want a customer with a faulty item.

2.An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident on the item being received. Where possible the item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, an exchange will be offered or full refund will be issued.

3.Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

Cancelling Your Order

You have the right to cancel your order at any time before delivery of the items(s). You will be refunded the full amount paid including delivery charges back to the payment solution used initially by you if cancelled prior to dispatch.

How To Cancel Your Order

Please notify our Customer service Team in writing to sparkleshine3@gmail.com within 24 hours of placing your order. 

Please do not hesitate to revert for any further queries. We are always happy to help!

Consumer Rights

Consumer rights based on consumer protection law no. (​24) Of 2006:

  • The ​right of safety
  • The consumer’s right of safety from products and services that may harm his health and safety.
  • The right to know
  • The right of the consumer to know the​ correct information about the goods and services (foodstuff for example by referring to the expiration date, ingredients, etc.)
  • The right to choose
  • The right to have multiple alternatives of goods and services of quality and at competitive prices.
  • The right to listen to his opinion
  • The right of the consumer to express his opinion on the quality of the goods their prices and availability.
  • The right of education
  • ​The right of the consumer to acquire knowledge and skills and to raise his awareness of his rights and responsibilities through permanent awareness programs. ​​

Consumer Responsibilities

  • The consumer shall verify the details of the service or goods, check the available options, and compare them in terms of specifications, warranty and price before the purchase.
  • The consumer shall examine the product or service and make sure that the product or service comply with the agreed requirements and specifications.
  • The consumer shall document the agreements made by the seller, make sure to get the purchase invoice and ascertain the information included in the invoice before signing the same and before leaving the shop.
  • The consumer shall ensure that the proper instructions followed and the manual of the products and services complied.
  • If there is a problem with the product or service, the consumer shall visit the shop and explain the problem to the seller to solve the problem before filing a formal complaint with the Consumer Protection Department.
  • The consumer shall know the policies of the shop especially the replacement and return policy.
  • The consumer shall report the illegal practices and retailer who do not comply with the business laws and regulations.​

Returns & Replacements

Q. I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return the item in the same condition as you received it with the original box and/or packaging intact within one working day. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund or replacement depending on the product under discussion.

Q. I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will replace it with the correct item within 2-3 working days free of cost.

Q. When are ‘Returns’ not possible?

There are a few certain scenarios where it is difficult for us to support returns:

  • Return request is made outside the specified time frame, of 1 day from delivery.
  • If there is no manufacturing defect.
  • Product is opened, used, damaged, packaging torned / damaged, or is not in the same condition as you received it.
  • Specific categories like customized or made to order products such as customized gift items or print production jobs conducted.
  • Defective products which are covered under the manufacturer’s warranty.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
  • Fragile items, hygiene related items.

Q. I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied, provided it is not a customized or made to order item. If you wish to return the item after receiving it, you have up to 1 day to return them, keeping the below rules in mind:

  • The item is not on the  Non-Returnables list.
  • You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
  • Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
  • Return pick up cost plus 10% of selling pricing will be charged towards return processing fee. Shipping cost is non-refundable.

Q. What are the items that cannot be returned?

The items that cannot be returned are:

  • Clearance items clearly marked as such and displaying a No-Return Policy
  • When the offer notes states so specifically are items that cannot be returned.
  • Items that are customized or made to order products. Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.

Q. How long does it take to collect & replace/refund the returned items?

Typically, our representative will contact you within 3-5 days from the day you requested a return request. However, it might sometimes take up to two weeks for our representative to collect & replace the item or refund.

The other possibility is also to visit our Retail Showroom and hand over the item to be returned to one of our customer service representatives against the original invoice of purchase.

Q. Can I return my item after 1 day?

There may be situations in which you were not able to return items within the 1 day, in such cases please contact our Customer Service Team ((+971)-4-3342307) or through the Contact Us page on the website. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

Q. I paid through Cash on Delivery, how will I receive a refund for my item?

If you have paid through Cash on Delivery (COD), the money would be refunded in the form of  Credit Note and will be credited to your account balance. From your account balance, you can either easily make new purchase or simply the credit balance can be returned in cash. For security purposes, a copy of your ID would be needed along with a receipt of the refunds made on the same.

  • Making a purchase less than or equal to the available Credit balance: If the total amount of your new purchase including the shipping charges is less than or equal to your available balance, you will then need to click on “BUY NOW” and the amount for your new purchase will be deducted from your available balance.
  • Making a purchase more than the available Credit balance: If the total amount of your new purchase including the shipping charges is more than your available Credit balance, you will need to settle & pay the difference, to complete your purchase. The system will then deduct the available amount from your Credit balance. If your chosen payment method is Cash on Delivery, the full amount will need to be paid to our Delivery Representative / Courier.

Q. Can I Replace or Exchange an item rather than a refund?

Yes, we offer replacement or exchange of an item provided it is not in Non-Returnables list and not opened/used. Replace / exchange are possible provided a written request is made within 1 working day from date of purchase. You have to pay the differential price and shipping fee.

Q. I lost the Original Packing in which I received the item, how can I still return it?

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it.

Q. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?

A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

Q. Can I return an item through my courier company or personally drop it anywhere?

Yes, you can return the items through your courier or by visiting personally at our Retail Showroom .

Q. Who pays for the shipping charges when I return an item?

Please refer to statement of charges.

Ordering

Your order will be received within estimated TATs mentioned. Please see  Shipping & Delivery  section for more information.

If you would like to cancel an order, please let us know as soon as possible so we can stop processing by giving us a call at +971 4 3342307.

Payment, Pricing & Promotions

We accept a variety of payments such as: Cash on Delivery, Bank Transfers, Cash & Collect. For corporate accounts that have been verified we are also able to accept cheque payment and we process credit accounts as per agreed terms as well.

Prices Mentioned on the website for products & services are not fixed & may vary subject to availability of items and price fluctuations. Please submit us your inquiry cart & we will get back to you with variations if any.