Consumer rights based on consumer protection law no. (​24) Of 2006:

  • The ​right of safety
  • The consumer’s right of safety from products and services that may harm his health and safety.
  • The right to know
  • The right of the consumer to know the ​correct information about the goods and services (foodstuff for example by referring to the expiration date, ingredients, etc.)
  • The right to choose
  • The right to have multiple alternatives of goods and services of quality and at competitive prices.
  • The right to listen to his opinion
  • The right of the consumer to express his opinion on the quality of the goods their prices and availability.
  • The right of education
  • ​The right of the consumer to acquire knowledge and skills and to raise his awareness of his rights and responsibilities through permanent awareness programs. ​​

Consumer Responsibilities

  • The consumer shall verify the details of the service or goods, check the available options, and compare them in terms of specifications, warranty and price before the purchase.
  • The consumer shall examine the product or service and make sure that the product or service comply with the agreed requirements and specifications.
  • The consumer shall document the agreements made by the seller, make sure to get the purchase invoice and ascertain the information included in the invoice before signing the same and before leaving the shop.
  • The consumer shall ensure that the proper instructions followed and the manual of the products and services complied.
  • If there is a problem with the product or service, the consumer shall visit the shop and explain the problem to the seller to solve the problem before filing a formal complaint with the Consumer Protection Department.
  • The consumer shall know the policies of the shop especially the replacement and return policy.
  • The consumer shall report the illegal practices and retailer who do not comply with the business laws and regulations.​